Program Coordinator of Resource and Intake Services
$22.56
40hrs/week
Regular, Full-time, Non-Exempt, Multiple Positions
Benefits: Paid Holiday, Paid Sick Leave, Medical, Dental, Life Insurance, Paid PTO, Accrued
Hmong Youth and Parents United (HYPU) is seeking a dedicated and skilled Communications Coordinator to join our team. As a community-based organization committed to empowering underserved communities, we are looking for a passionate individual to help us amplify our message and engage with our diverse stakeholders.
WORK DESCRIPTION
Under Supervision, the Program Coordinator plays a crucial role in ensuring the smooth and efficient operation of client intake and resource referral services. This position is responsible for coordinating all aspects of the client intake process, including initial assessments, eligibility determinations, and connecting clients with appropriate community resources. The Program Coordinator will work closely with clients, staff, and external organizations to streamline intake procedures, manage case referrals, and ensure resources are effectively allocated to meet the needs of the population served.
GENERAL ROLES AND RESPONSIBILITIES
Client Intake:
Conduct initial client interviews to assess needs and eligibility for programs.
Gather and document comprehensive client information, including medical history, functional limitations, and social and economic circumstances.
Maintain detailed and up-to-date client records in accordance with agency policies and confidentiality standards.
Resource Navigation:
Research and identify appropriate community resources and services for clients.
Develop and maintain strong relationships with community partners.
Provide clients with information and referrals on a variety of topics, including housing, healthcare, employment, food assistance, and financial assistance.
Assist clients in accessing and utilizing available resources.
Program Coordination:
Oversee the day-to-day operations of the intake and resource referral processes.
Develop and implement intake procedures and protocols.
Track client progress and program outcomes.
Coordinate with other staff members and departments within the organization.
Participate in staff meetings and trainings.
Outreach and Community Engagement:
Assist in the development and execution of outreach strategies to promote awareness of available services and resources
Assist in the coordination of resource fairs, tabling, and outreach to support program goals.
Build relationships with community partners to expand resource networks and improve access for clients.
Engage in community events or activities that may support the program's objectives.
Data Management and Reporting:
Collect and analyze data related to client demographics, service utilization, and program effectiveness.
Prepare reports for funders, supervisors, and other stakeholders.
Maintain accurate and timely records of all client interactions and services provided.
Other Duties as Assigned:
Participate in agency-wide committees and initiatives.
Assist with special projects as needed.
Any other duties that the direct manager assigns
QUALIFICATIONS, SKILLS, AND ABILITIES
Bachelor’s degree in Social Work, Human Services, Public Health, Nonprofit Management, or a related field (required).
Minimum of 2-3 years of experience in program coordination, case management, or related roles (preferred).
Strong knowledge of disability rights and relevant legislation (e.g., ADA, IDEA, IDD...)
Knowledge of relevant laws, regulations, and ethical standards related to client services and intake processes.
Ability to work independently and as part of a team.
Strong ethical and professional conduct.
Bilingual/Multilingual skills, preferably in Hmong.
Excellent interpersonal, communication, organization, and time-management skills.
Expertise in addressing community needs, including strategies to mitigate stigma and improve access to education for marginalized and underserved populations.
Proficiency in Microsoft Office Suite, Google Workspace and CRM software
PHYSICAL DEMANDS
Ability to sit or stand for extended periods.
Ability to use a computer for extended periods.
Ability to communicate effectively both verbally and in writing.
May require occasional travel within the community.
REQUIREMENTS
Must have a valid California Driver’s License with current auto insurance and reliable transportation.
Must be able to work nights and weekends as needed.
TO APPLY
Submit a resume with 3 references, and a cover letter, and respond to two of the three prompts below to hr@hypu.org. Position immediately available. Open until filled. Submissions are reviewed on an ongoing basis.
Prompt 1: How do you ensure that clients receive the appropriate resources and services, especially when there are limited resources available or when there is a gap in services?
Prompt 2: How would you approach working with an individual who is experiencing multiple and complex needs, such as mental health challenges in addition to a physical disability? What strategies would you use to develop an effective support plan?
Prompt 3: How do you stay informed about changes in disability legislation, regulations, and best practices? How do you ensure that the services you provide are current and comply with all relevant laws?
Hmong Youth and Parents United is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Hmong Youth and Parents United complies with applicable state and local laws governing nondiscrimination in employment in every jurisdiction in which it maintains facilities. Hmong Youth and Parents United also provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.